Subject: Re: LSM Joining Case Test - shubhi savita
From: shubhi savita <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 05:46:20 -0400

| | LSM Joining Case Test

Name | shubhi savita
E-mail | [email-masked]
Phone Number | (91) 8178569919
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | the reason for selecting blurb 1 is that the agent gave quite satisfying answer to the customer.being at customer servive one has to be costomer centric and give enough reasonable answer to suit the custoer need or query.so the reply in blurb 1 was addequate to satisfy her query.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the differene between the two is that in good customer service the agent gives satisfactory revert to te customer where in there is a chance of confusion in the state of mind and the customer is not much satisfied wherein in great customer care te agent is ore customer centric.he/she is calm and polite and utmost capable to give full satisfactory resolution to the customer query.

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