Subject: Re: LSM Joining Case Test - Hemant Panwar
From: Hemant Panwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 05:05:29 -0400

LSM Joining Case
Test

Name

Hemant
Panwar

E-mail

[email-masked]

Phone Number

(91)
9667012196

Which blurb would you select?

Blurb
2

Please advise why you would select this blurb and if you
would add any information tothe blurb selected. If you would amend the blurb,
please write the additionalsentences.

I have
chosen Blurb 2 for the following reasons:

1). As per my opinion the major point which makes Blurb 2 prior & better
than others is that it has been mentioned in it that the E-tickets coud also be
downloaded through internet, It would make the customer feel more comfortable
and which would add more value to the customer satisfaction attribute.

2). Also it provide proper details to the customer to fill up the required
details for a flawless and timely delivery of physical copy of tickets.

What according to you is the difference between good and
great customer service. (Explain in 4 - 6 sentences)

Customer service is the most important discipline of any business.
As because customer is the most important stakeholder of any organisation, so
it's necessary that the customer should be satisfied with the customer
support service. There could be various reason that a customer seek support from
the organisation like:

1) Delayed delivery

2) Change/Cancellation of order

3) Any doubt regarding the product

4) Or any other Queries etc.

So for the following reasons there is a customer support service most of the
companies provides in today's existing environment.

It helps in making the customer Loyal, Up-selling & Cross selling as well
as add value to the business.

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