Subject: Re: LSM Joining Case Test - SUNAINA kANOJIA
From: SUNAINA kANOJIA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 04:02:08 -0400

| | LSM Joining Case Test

Name | SUNAINA kANOJIA
E-mail | [email-masked]
Phone Number | (91) 9582269599
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose blurb 2 because customer want their tickets as soon as possbile and by giving this solution to customer they will easily get their tickets by using e commerce. He will also know their ticket status and when ticket dispatched to him their is also e mail alert send to customer so he will know the right time and he will be available that time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is we have to solve the query of our customer. In good services we will try to give the best services to our customer.

Great customer service is firstly we have to listen the customer what is his actual problem after that we have to solve the problem of that customer and try to solve the problem that time . In great customer service we try to give the services better and side by side we can also try that customer did not have any issue regarding the services if there is any issue that we have to solve that issue as soon as possbile .

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