Subject: Re: LSM Joining Case Test - Ahmed Shaik
From: Ahmed Shaik <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 03:02:53 -0400

| | LSM Joining Case Test

Name | Ahmed Shaik
E-mail | [email-masked]
Phone Number | (91) 7814217780
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | From the above mentioned options 4th is the most appropriate as it can been observed from the customer's query that the person is moving to the place of event and their is uncertainty in date of receiving from seller. Hence in this option it is clearly pointed about the delivery of tickets to the customer on the new location that will be provided by the customer. It completely resolves the customer's issue and adheres with company's motive. In this option greetings and wishes should have had mentioned to make it perfect.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When customer gets satisfied with the service or when services meet the satisfaction level of customer then it is called as good customer service. And if a customer receives services beyond his/her expectations then it can be called as a great customer service. Great customer services can retain customers and the word of mouth can effect positively. Good customer services also attracts but the great always rules the market.

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