Subject: Re: LSM Joining Case Test - Ayush Singla
From: Ayush Singla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 01:37:54 -0400

| | LSM Joining Case Test

Name | Ayush Singla
E-mail | [email-masked]
Phone Number | (91) 8860922575
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the correct answer according to me as it is relevant to the concern customer is having. Also in this blurb we are asking the address of the Hotel but in other blurbs we aren't asking.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and Great Customer Service according to me is like a Hard worker and a Smart Worker. Hard worker completes its tasks slowly but efficiently whereas, the Smart worker completes its task faster   and smartly. Hard worker is like climbing stairs if we want to go to the 15th floor of the office. Where as Smart worker uses lift to reach to the 15th floor. I prefer to be a Hard worker because if the lift doesn't work then the Smart worker fails to reach.

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