Subject: Re: LSM Joining Case Test - Manpreet Kaur
From: Manpreet Kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 19 May 2018 06:33:31 -0400

| | LSM Joining Case Test

Name | Manpreet Kaur
E-mail | [email-masked]
Phone Number | (+91) 9711531405
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer has already placed the order so no need to take the details again. It is not customer's responsibility to double check the datais. Executive is re-confirming the address details and resolving customer's query on his own.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - We listen to the customer's query and try to resolve that on time. Good customer service is related to customer's satisfaction, we keep customer happy and encourage them to purchase the business again.

Great customer service - Great customer service is helping customer in a friendly manner and leaving positive effect. If we are giving great customer service, we don't need to encourage the customer to purchase the business again, he or she will must come back to you if the customer is really happy and satisfied with your response.

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