Subject: Re: LSM Joining Case Test - Rinku Sharma
From: Rinku Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 19 May 2018 05:08:05 -0400

| | LSM Joining Case Test

Name | Rinku  Sharma
E-mail | [email-masked]
Phone Number | (+91) 8447478769
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this CSR has given complete information including other options like E-ticket which can be printed and help him to get it done on time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good service is just to give the response and resolution on time. But in a great service you have to check whether the customer is satisfied with your resolution and may recommend your services to his friends and colleagues. In good service you will receive benefits at sanctification level but in great services you will get benefits beyond expectation.

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