Subject: Re: LSM Joining Case Test - Gaurav Payal
From: Gaurav Payal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 19 May 2018 03:53:09 -0400

| | LSM Joining Case Test

Name | Gaurav  Payal
E-mail | [email-masked]
Phone Number | (91) 9971045629
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The customer has already booked tickets and just want to know when he/she will receive them, and also wanted to make sure they will be delivered on time before the flight at the hotel. I would like to add that yes it can be delivered to the hotel address as well.
If the new address is not a personal address (e.g. an office or hotel address), please make sure that someone will be available to sign for your delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is following all the norms and make sure to resolve the customer query in a timely manner and great customer service is when you help a customer going out of the way and to make sure customer is not only satisfied but delighted as well.

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