Subject: Re: LSM Joining Case Test - Nidhi Khera
From: Nidhi Khera <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 19 May 2018 03:12:50 -0400

| | LSM Joining Case Test

Name | Nidhi  Khera
E-mail | [email-masked]
Phone Number | (91) 8847561257
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 4 . As the prime concern to us is customer satisfaction in the most timely manner it would be appropriate that we provide for serving his tickets on time since he would be travelling in two days time.He requires timeliness and to us the safety and relaibility of the transaction matters and for this we have asked him for address updation, tracking his order and also ensuring of the authenticity and presence of the person collecting tickets in his absence.This makes for greater customer satisfaction and ensuring that no time is also lost in the process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In the good customer service no doubt customer's needs and requirements are fulfilled from our end but from customer's viewpoint there is a lag either in the accuracy, timeliness of responding to his concern or that we have not been courteous or polite enough

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