Subject: Re: LSM Joining Case Test - AMIT PATHAK
From: AMIT PATHAK <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 18 May 2018 03:19:23 -0400

| | LSM Joining Case Test

Name | AMIT  PATHAK
E-mail | [email-masked]
Phone Number | (91) 8368903099
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | if ticket delivery is delayed she can download e-tickets . she need confirm delivery address if it is correct tickets can be delivered on time,need to choose delivery address where someone can receive tickets otherwise it will be undelivered.and she need convey departure date and time so that it will be delivered on time.she need to update contact number she can be contacted.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer care executive helps customer to provide relevant information about their quiry.
great customer care executive understands the customer and value of their quiry and provides relevant information about their quiry and provides information which can help customer as much as possible

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