Subject: French Language Test - Biaboko Mbuyi
From: Biaboko Mbuyi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 17 May 2018 08:44:03 -0400

| | Foreign Language Screening Test

Name | Biaboko Mbuyi
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First, I will apologized a and politely explain the reasons for the delay because sometimes the problems can be uncontrollable due some transportation customs ,manufacturer or  fabrication issues,...
And then listen to what he/she has to say after that offer a solution  for the delay by adding value to the product the he ordered in order to clear this mater .

If he is an existing, regular  or an old customer he will agree and gets convinced .

if it is his/her first time to be there are chances that he may think negatively about the services of our company but there are more chances that will make him to understand a reason for the delay .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Vederlin Mbuyi ;I'm a student of Sharda university (Greater-Noida) i belong to Noida and apart from that i am a fourth child of my family in my free time i love enjoy playing football,watching games, reading,and discovering

I am a fresh young professional intending to continue my development as a consultant.
I think in terms of results and objectives, I am enthusiastic, and i try to work with conviction and  determination .
in Addition I have an attitude and finding several ways to share with all the categories of people.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The difference is:

*good customer service:simply means when we are talking about good customer service it's just when we are trying to help customer efficiently that means in a friendly manner and it's also essential to be able to solve customer's issues

*great customer service :it means to be excellent I can also say surpassing expectations ,or to show to the customer how important he is / she is to me in the business by interacting with him/ her friendly helpful that which means in a positive way.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

the  only thing that can make me to be a right candidate for this customer service ;
It is because firstly i really love working in order to know the problem-statement or what's the problem for the  customers  and secondly  giving them a solution to their current problems and with that it can truly make me to be a right candidate for this customer service

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

C;étais  les vacances d'été  et ma famille avait l'intention d'aller à kinshasa pour renconter mon oncle paternel et sa grande famille .

En général on voyageait en train, mais cette fois ci on a décidé de faire un voyage en avion.
A deux jours de notre départ tout le monde étais très excité ,tout d'abord  pour la reunion de famille mais aussi et surtout pour le voyage lui même.
Le jour du départ je me suis réveiller à 7 heures du matin  et j'ai réveiller tous les membres de ma famille  après un petit déjeuner copieux et aussi un dernièr controle
de nos bagages on est parti   pour l'aéroport .
Pendant le trajet vers l'aéroport , une engoisse commençait  a monter et je me suis posé mille questions , comment vais-je faire ou aller , a quel guichet  dois-je aller pour prendre les cartes d'embarquement, ou vais-je aller pour enregistrer les bagages?

Il fallait pointer  a l'aéroport 2 a l'heure sur le billet c'étais mentionné 12 heures 20'pour le départ . Pour le mésure de securité il fallait venir 2 heures en avance, Donc a 10 heures pétantes  nous voici a l'aéroport national ,Il fallait montrer les billets aux policiers .L'aéroport est une grande structure avec plusieurs entrées.J'ai eu un coup de souffle en regardant l'intérieur qui était construit en acier et en verre.20 minutes d'attente et les formalités.  Aux environs de 11h30 le vol korongo air way de la compagnie de la RDC en provenance de Matadi s'est posé sur le tarmac .Les passagers et les frais débarquaient .  Quarante minutes plus tard , la speakirine annoncé embarquement immédiat a la sortie un Bus nous attendait pour nous emmener jusqu'à l'avion.
Et dans l'avion l'hotesse nous  a accueuillis avec un  grand sourire. J'avais le  siege  7A à coté de ma soeur  . Avant le décollage chacun passait son dernier appel  ou SMS  pour annoncer qu'on appris place . IL y avait un petit demo pour la securité,par le personnel navigant , puis l'avion vrombissait et il s'était tourné vers la piste pour prendre son élan , Et quand il lâché le sol j'ai eu drole sensations ;crampes d'estomac accompagné de bref spasme.Nous étions dans les Airs à destination de Kinshasa c'était pour moi un grand voyage inoubliable qui sera et à j'amis gravé au fond de mon coeur.

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