Subject: Re: LSM Joining Case Test - Radhika Singh
From: Radhika Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 17 May 2018 07:03:51 -0400

| | LSM Joining Case Test

Name | Radhika Singh
E-mail | [email-masked]
Phone Number | (+91) 8527027628
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is correct and appropriate answer for customers question, as customer is asking to deliver ticket to hotel address and we have done the same for him. We also gave an option and asked customer to give name of person who can receive ticket if he is not available.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is we have resolved customer query and satisfied customer and great customer service is we have resolved customer query, satisfied customer and also being loyal with customer and increasing his expectation so that customer should feel comfortable with us and always choose our services in future also.

| |

You can edit this submission and view all your submissions easily.