Subject: French Language Test - NGONGO NTAMBWE
From: NGONGO NTAMBWE <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 17 May 2018 06:46:42 -0400

| | Foreign Language Screening Test

Name | NGONGO NTAMBWE
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Working as a phone order executive in such situation where the costumer is waiting over the phone and complaining for the order delay which was supposed to be deliver 30 minutes before and now has overpass to 45 minutes.
After checking the reason behind and finding out that the mistake was from our side, it is recommend that has a phone executive I should give an excuse to the costumer by presenting a formal apology ( but in such cases some companies do provide a charter on how employ should do or behave in such a situation), the carter depend on company to company and here is one example of me as a phone order executive can answer to the costumer in such cases :
I will present an excuse for the delay and ask for the order number (sir, we are sorry for the delay : please may I know your order number?),l that will be the first interaction with the costumer to avoid scam , because sometimes people do manifest fake complains and after verifying the order number if it is correct we proceed to the next step.
Like it has been mentioned that is due to the phone order executive his error by entering wrongly the address( we will ask the costumer to wait and telling him that the order will be deliver in the next 15 minutes and we will ask him to confirm his address which will help for the correction in the last mistake.
after that we will make sure that in the lead time of 10 minutes  his order has to be deliver.
And following with a call after confirming his delivery and presenting again an apology for the delay and promising better service in the future in that way we can ensure costumer satisfaction and keep good image of the organization.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Merveil , from the REPUBLIC DEMOCRATIC OF CONGO.
I am 22 year old BBA student at sharda university.
I am a native French ,and English speakers , I have completed my 12th in science and then went for management and digital marketing( during this time I also studied N+,A+ and CCNA), now I am getting my bachelor in business "entrepreneurship" at sharda university.
I play basketball and football , I am an outgoing person ( sometimes I like staying home but I do not like being there for long time).
I like work and changes ; for this reason I travel to learn new things.
I spend most of my time online since I  do write blogs sometimes and like music and movies.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Selon moi, ce qui est bon c'est ce qui satisfait le desire immediat sans aucune excitation que peut generer une joie merveilleuse .
Mais ce qui est excelent sa depasse le norme normal au quel tout est mesurer et ce quyi est excellent est aggreable at merveilleux.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Le service client est un bon domaine pour moi pour des raisons suivantes : Premierement je suis sertifier en digital marketing.
Deuxiement Je suis du monde des business moi toute ma famille.
Troisiement Je tres ouvert et toujour entourer du monde et tres douvent Je suis demander pour donner conseil au amis proches et certaine autres persone(assister).

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Parlent des sitees que j'ai eu a visiter quand j'etai dans mon pays, Je vais decrire premierement la ville ou Je suis ne: Je suis ne a Lubumbashi : la plus belle est grande ville economique du pays, Lubumbashi est connues par sa culture a etre focaliser sur le respect des autres et de soi meme.
Et aussi sa grande eritage culturelle qui est ; le muses et les park touristique et quelque barage electrique.
J'ai visiter plusieur village au kantanga ( la province : qui as comme ville lubumbashi), les villages sont meilleure endroit a visiter a Lubumbashi pour les personnes qui aiment les avanture et al natuere.
Mai j'ai etai a Kinshasa la capital du Congo woow,Kinshasa est Merveilleux pour les genre des persionne qui aime tros faire la fete , car la bas les fetes sont regulieres et c'est mieux d'y aller pour le vocation ou vacances.
Les gent sont amiable et extavertis ils aiment sortire et faire la fete aussi cree des relation a long terme et il ont bons sence et amour du travil.
J'ai aussi visiter quelque citees dans la province des kinshasa comme brikin : c'est la que je suis rester pour m,es trois mois et c'est la plus proche de la ville est te donne acces a tout les atout que la province offre.
j'ai visiter la ville meme de kinshasa elle est merveilleux , tu ne te sentira etranger et tu sera toujour epanuis par les differente activites 24/24.
j'ai vister deux province seulement avec tout ce que sa contient, j'ai plus apprecie la difference de culture que nous avons comme habitant du meme pays et combien nous somme tous connecter les un aux aures.
Mais la difference dela nouriture est ausssi un grand pointa considerer quand vous voyager a kinshasa ,mais grace a sa diversiter vous seraient comme le bien venue.

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