Subject: Re: LSM Joining Case Test - MD SARFARAZ AHMAD
From: MD SARFARAZ AHMAD <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 17 May 2018 02:42:51 -0400

| | LSM Joining Case Test

Name | MD SARFARAZ AHMAD
E-mail | [email-masked]
Phone Number | (110031) 8882890887
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i have go through all the blurb. some grammatically mistake in sentence , but most suitable answer for the query of customer is blurb 4 . as in blurb 4 customer has guided to do editing his address itself correctly, and also given a link can take the status of ticket or can also print ticket itself. according to my opinion we have to guide the customer go to the link mention your details like date of journey, boarding point and destination point so that he can also check availability of ticket of that scenario.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is when a customer get any kind of problem and raise query then i have to give him proper solution according to company norms only for that query but great customer service is when a customer have any query then i have to solve his problem according to company norms as well as we have guide to the customer what you have to do with this product what you have don'n do with the product how you can use this product long life and before closing the conversation i have to take the feedback from the customer that he is weather fully satisfied with the company and also with service provider.

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