Subject: Re: LSM Joining Case Test - archana Taneja
From: archana Taneja <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 16 May 2018 06:12:06 -0400

| | LSM Joining Case Test

Name | archana Taneja
E-mail | [email-masked]
Phone Number | (91) 8800440477
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As customer is going to start journey that why he want his ticket to be delivered on his hotel address. As we have a limited time and he will not be available to his address as he will start his journey.
As a member of a customer care team its our duty to help the customer. as he is informing us in advance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | "Conceptually, the main difference between providing good customer service and delivering great customer service is that,In fact former customer service you will follow the same process but in great customer service you will do it with in your limit yet with excellent resolution. In the end your delivered the great service to the customer and on the other hand you didn't hampered the company's policy too.

| |

You can edit this submission and view all your submissions easily.