Subject: Re: LSM Joining Case Test - pallavi kumari
From: pallavi kumari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 16 May 2018 05:36:26 -0400

| | LSM Joining Case Test

Name | pallavi kumari
E-mail | [email-masked]
Phone Number | (+91) 7541094962
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 is the correct one as other answers are not exactly relevant to buyer question. it was clearly mentioned that buyer is interested to know when exactly he/she will receive the ticket and is it possible to ship in hotel as he/she is travelling in two days.blurb 4 is explaining how he can update his setting for getting ticket on his new address.

I would like to make blurb 4 little shorter as answer is lengthy and almost some point is mentioned twice. I would make a single paragraph for these two paragraph that "" This new address could be your temporary address so please Informed that someone would be available to receive  the delivery. ""

Rather than using there complicated sentence
This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you.If the new address is not a personal address (e.g. an office or hotel address), please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.

My answer

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you are available to provide service to your client and whenever customer need you are always available to assist them. you are available in your working hour to serve your client.

But when customer is fully satisfied with company service and company is 24/7 available to solve their problem. getting feedback from customer about services. Time to time checking with customer regarding any issue. try to provide service as soon as possible and try to make customer 100% satisfied is great customer service.

that's difference between good customer service vs great customer service.

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