Subject: Re: LSM Joining Case Test - Arvind Jayaswal
From: Arvind Jayaswal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 16 May 2018 04:24:56 -0400

| | LSM Joining Case Test

Name | Arvind  Jayaswal
E-mail | [email-masked]
Phone Number | (011) 9999915960
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 1 gives a complete information to customer regarding the status of the ticket . However there should be an apology which is missing in the blurb.
The sentence should start with sorry for the inconvience  caused . I would look into the matter and get this sorted out for you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Every one does a good customer service however a great customer service is where you make customer happy and leave a footprint of the way he or she has been treated . Also a great customer service lets customer be an ambassador for that product as he or she would definitely recommend that product to his near and dear ones and share the experience .

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