Subject: Re: LSM Joining Case Test - himanshu Tyagi
From: himanshu Tyagi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 16 May 2018 04:04:41 -0400

| | LSM Joining Case Test

Name | himanshu  Tyagi
E-mail | [email-masked]
Phone Number | (+91) 7291804977
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | blurb 4 cause the information provided and questions asked by the customer care executive are very straightforward and relevent to the subject like the website he mentions  http://www.viagogo.com/Help/76 for any assistance and he should have further added that you may contact us in case of any query or any assistance related to the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

the customer care executive has to be polite and should repond to his client's queries in a genuine manner.
he shoud have good listening skills and he should be patient enough to address the grievances of his clients .the above mentioned qualities in a customer care executive makes a better customer care service.

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