Subject: Re: LSM Joining Case Test - Chetan Gupta
From: Chetan Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 16 May 2018 04:00:25 -0400

| | LSM Joining Case Test

Name | Chetan  Gupta
E-mail | [email-masked]
Phone Number | (91) 7011716388
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This is the correct answer because customer get his ticket in time for event. That s why executive asked for his complete address like country name or city name or This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you also we guide that customer that if he wants to update his delivery address so he can do that while using link  http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under his Purchase.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If the customer calls us again n again time that means he or she not getting proper resolution for his or her query but if we give the complete solution to the customer that which means good customer service.

or

if customer call us regarding for any query and we  gave the complete information in first time that is which we understand great customer service.

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