Subject: Re: LSM Joining Case Test - Charles Samuel
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 15 May 2018 10:19:28 +0000

Send for interview

From: Charles Samuel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 May 2018 at 3:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Charles Samuel

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Charles Samuel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7000649598
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have chosen blurb 2 because, it is giving the proper guidelines to customer and all the customer queries have been solved related to the tickets.And no special relationship is being displayed here and the executive isn't acting in a very general and subtile manner.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A Good customer service is ensured when the customer's queries are dealt in a Gentle and efficient manner.A great customer service ensures that the customer gets long term benifits and his/her issues shall be solved effectively.

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