Subject: Re: LSM Joining Case Test - Charles Samuel
From: Charles Samuel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 15 May 2018 06:18:20 -0400

LSM Joining Case
Test

Name

Charles
Samuel

E-mail

[email-masked]

Phone Number

(+91)
7000649598

Which blurb would you select?

Blurb
2

Please advise why you would select this blurb and if you
would add any information tothe blurb selected. If you would amend the blurb,
please write the additionalsentences.

I have
chosen blurb 2 because, it is giving the proper guidelines to customer and all
the customer queries have been solved related to the tickets.And no special
relationship is being displayed here and the executive isn't acting in a
very general and subtile manner.

What according to you is the difference between good and
great customer service. (Explain in 4 - 6 sentences)

A Good
customer service is ensured when the customer's queries are dealt in a
Gentle and efficient manner.A great customer service ensures that the customer
gets long term benifits and his/her issues shall be solved effectively.

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