Subject: Re: LSM Joining Case Test - Nilesh Kumar
From: Nilesh Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 15 May 2018 06:07:12 -0400

| | LSM Joining Case Test

Name | Nilesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7982169396
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I choose the second option due to two reasons.
First one is that we are telling that he can download e ticket.
Second one is that we confirming all the details of a customer because customer is going 2 days so we have to confirm the address, phone number of customer and details of hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

there is great difference between good and great customer service.
good customer service in which you answer all the question raised by customer but great customer service is that in which you solve their problem and provide accurate solution to them.

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