Subject: Re: LSM Joining Case Test - Kunal Dogra
From: Kunal Dogra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 15 May 2018 05:51:05 -0400

| | LSM Joining Case Test

Name | Kunal Dogra
E-mail | [email-masked]
Phone Number | (91) 9716912695
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this case customer support staff asked the customer about the address to confirm so that ticket will be deliver on the right place and its a right way of conversation and they also provide the link to update the address to the customer in case if its not right and also customer can trace their tickets through link. But in other cases customer care directly said that we have look into your matter today or will confirm with the ticket organizer its not the right way to convey to the Customer. In every case we have to be clam to respond to the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - good can we anyone if you provide the services to the customer your good at your work. solving problems, resolve queries are the quality of the good customer service.

Great customer service - great are rare to become a great customer support you have to be great listener first because everything comes with the listening skills. If you resolve the queries or problem of customer from our end without transfer to different dept. or take a action from your end to resolve the queries its a great customer service. At the end good becomes great.

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