Subject: Re: LSM Joining Case Test - Purnima Bhardwaj
From: Purnima Bhardwaj <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 15 May 2018 05:31:30 -0400

| | LSM Joining Case Test

Name | Purnima Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 9999414634
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 address the customer concern completely as it has covered both of her requests. First is the soonest delivery and the other one is the change of address to hotel address. However there is no closing in the Blurb 4, would be nice if we can add "I hope this answers your question and you have a great time at Lady Gaga!"
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Well i think from the greeting to the end of call/mail the customer address should be resolved and taken care. So that he will the choose the brand over any other brand in the market.

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