Subject: Re: LSM Joining Case Test - Anshul Singh
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 15 May 2018 09:00:54 +0000

Will interview

From: Anshul Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 May 2018 at 2:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Anshul Singh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Anshul Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7607163912
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I've selected the blurb because it contains all the information required and it is as per the customer's convenience. As customer is leaving for event within 2 days and if its not possible to deliver befor customer's leaving, its our duty to provide alternate resolution which is completely mentioned in this blurb. Also this blurb contains additional information like tracking link, anyone can accept the delivery on behalf of customer's if customer authorise. We can add assurance in the blurb that customer's will surely get the ticket at his original address or at hotel address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Here are the differences:

1) In good customer service, we only provide resolution but in great customer service, you provide all possible options as resolution and customer has to select one of them.

2) In great customer service, we will assure customers that they will never face any issue with us in future but in good customer service we don't  take responsibilities for future.

3) In great customer service, if customer face any issue, we compensate it by giving vouchers or refund for encouraging them however we don't do  this in good customer service.

4) For great customer service, you must have awesome thought process but in good customer service, thught process can be average.

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