Subject: End of Day Reports - Team India - Day Shift - May 11,12,13,14
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Jelena Kalcuka <[email-masked]>, Manuela Suhner <[email-masked]>
Date: Tue, 15 May 2018 08:32:49 +0000

Hi,

Please see attached the end of day reports for May 11,12,13,14.

On Friday May 11 - Agents sent 2,800 emails - 2,155 wrap ups - 29 out of 45 agents on emails got 64+ emails sent

On Saturday May 12 - Agents sent 1,019 emails - 786 wrap ups - 10 out of 16 agents on emails got 64+ emails sent

On Sunday May 13 - Agents sent 972 emails - 694 wrap ups - 8 out of 16 agents on emails got 64+ emails sent

On Monday May 14 - Agents sent 3,081 emails - 2,278 wrap ups - 24 out of 56 agents on emails got 64+ emails sent

Some agents are also taking inbound and making outbound calls which does contribute to our service level.

We got 10 new agents between 07/05/2018-14/05/2018 and these new agents have lower productivity. Any agents with no excuse for low productivity have been addressed in our daily meetings with Team India.

Kind regards,

Brian