Subject: Re: LSM Joining Case Test - Cheena Khanna
From: Cheena Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 15 May 2018 04:31:14 -0400

| | LSM Joining Case Test

Name | Cheena Khanna
E-mail | [email-masked]
Phone Number | (011) 9953099640
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 5 is relevant answer to the question asked that the customer has not received the tickets as the event date is arriving. The customer is anxious to know when the tickets will be delivered. In this blurb option is already mentioned that the tickets can be delivered to another address also i.e. any hotel address etc. In my view Blurb 4 is the appropriate answer for the question asked.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is that the goods are delivered to the customer on time and a great customer service is that all the customer's queries are answered on priority basis without any delay. In great customer service there are minimum chances of mistakes.

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