Subject: Re: LSM Joining Case Test - Mohammad Saad Khan
From: Mohammad Saad Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 14 May 2018 05:30:34 -0400

| | LSM Joining Case Test

Name | Mohammad Saad Khan
E-mail | [email-masked]
Phone Number | (011) 8800838528
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | this sentence is looking genuine

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I firmly believe that all customers are great  customers regardless of their queries.

Some customers are regular customer
for instance, in travel bpo there is a section of people who wants to travel more oftenly  therefore, we have to target those audience more effectively.
Furthermore, if an customer care agent is just folllowing script and providing solution casually then it would be good customer service but if an agent is taking immence interest in customer's queries then he would connect with the query and certainly provide reliable solutions to the customers
Hence we have to listen to the customer's query patiently and we need to connect with the customer's query so that we can provide proper solutions to the customers
In my opinionm, this woud be great customer service.

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