Subject: Re: LSM Joining Case Test - RANDEEP SINGH
From: RANDEEP SINGH <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 14 May 2018 05:08:59 -0400

| | LSM Joining Case Test

Name | RANDEEP SINGH
E-mail | [email-masked]
Phone Number | (011) 8860590249
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Assurance has been given to the customer that you will surely get your tickets in time for an event, it will raise the confidence/belief of the customer on the seller company.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There are some differences between the good and great customer service which are mentioned below.

1) In Good customer service CSE only provides the general support to the customer but in great customer service CSE provides assurance to the customer that your issue will get resolved, it builds good rapport of the company.

2) In good customer service empathy misses out but in great customer service CSE provides empathy to the customer that do not worry, we are here to help you out.

3) In great customer service CSE listens to the customer very carefully so, listening is the main part of the great customer service either over the call or email or chat.

4)In great customer service CSE provides support to the customer in such a way so that customer gets satisfied in every aspect like he/she will not come back to team for the same query.

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