Subject: Re: LSM Joining Case Test - Prashant Uniyal
From: Prashant Uniyal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 14 May 2018 04:53:01 -0400

| | LSM Joining Case Test

Name | Prashant  Uniyal
E-mail | [email-masked]
Phone Number | (+91) 8368784510
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In blurb 4 we only focused on the customer's question . We gave him satisfied answer ,he is asking that can he get his ticket at hotel ,so we told him that he can update his address through link and   as soon as possible we will deliver your ticket at your mentioned address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something we just give the answers of customer's questions , we do not care that if customer feels good or not .

In great customer service we give answers of customer's questions , here we keep in mind that whatever customer hear it would sound good for him  . Here we do not give information about just his or her questions we also give the information and reasons to him that why we are best in industry .Here we do not try only to satisfy them,we try to amaze them.

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