Subject: Re: LSM Joining Case Test - Ritesh Ritesh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 14 May 2018 07:54:16 +0000

Will interview

From: Ritesh Ritesh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 14 May 2018 at 1:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Ritesh Ritesh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Ritesh Ritesh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9873319485
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The Blurb explains why customer hasn't received ticket as yet which is spot on. It also addresses customer's concern about travelling so that concerned agency may send tickets to the correct address under unforeseen circumstances. Not only that it informs customer about instant print facility in case it was an e-ticket. It also asks customer to have his information updated to avoid any further delay due to incorrect info.

I would like to add following pieces of information to the existing content:

1. Inform him that as soon as his package is scanned for delivery, an instant email alert will be sent to him for further tracking.

2. Provide a phone number (if possible) for customer to contact to find out instant status of ticket because emails usually take time to get a response.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   In my opinion, Good customer service is providing customer information that he needs and resolving issues as soon as possible.

In addition to doing above, proactively answering questions that customer may have about his order such as expected delivery date/time, proactively informing about any delay/cancellation, modes of and who to contact  in case of issues, replacement/refund policies and procedures etc constitute great service.
Asking for feedback once transaction is complete also shows you care about delivering a great service.

Providing such proactive information not only helps build credibility but also reduces operating cost by minimizing calls to customer care.

You can edit this submission<https://www.jotform.com/edit/4020933154614975139?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.