Subject: Re: LSM Joining Case Test - Barnali Chakrabarty
From: Barnali Chakrabarty <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 14 May 2018 02:00:30 -0400

| | LSM Joining Case Test

Name | Barnali Chakrabarty
E-mail | [email-masked]
Phone Number | (91) 6239635197
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

i have selected blurb 4 because the customers query was if we can send the tickets to her motel as she will be travelling for two days it is necessary that we get the exact location and information about the person receiving it. And it is important that she can track her order.

I would like to amend the blurb by adding
to give her exact phone no. so that we can contact her in case of emergency or for any info. required
and also her travelling details and expected departure date so that we can send the tickets eventually to the place where she is present at the moment.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | a good customer service is that you handle you clients properly, solve their required queries but when you give your full dedication in solving the clients problem in a short time and most importantly when a client is satisfied and happy with your services that"s when you know its a great customer service

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