Subject: India Agents
From: Tile VonBurchard <[email-masked]>
To: saurabh <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Felix Descamps <[email-masked]>
Date: Mon, 14 May 2018 05:44:58 +0000

Hi Guys,

Since we rolled out the two new View from Seat tasks last week and all Agents are trained up now.
I would suggest to have them work on the new tasks today and tomorrow and then have a meeting with me tomorrow to answer any open questions they might have about the tasks.

As soon as they feel comfortable with the new tasks we have to figure out how to mix the tasks most efficiently. Either we let everyone work on two tasks a day to keep every day diverse or we have everyone work on one task the whole day and change the tasks once a day.

A third option would be to collect the numbers from this week and have a look which Agent works most efficiently on each tasks and have them working exclusively on said task.

In my option its probably best to have everyone on changing tasks so the work does not get to monoton for them but I am happy to talk about any suggestions from your side.

Thanks,
Tile