Subject: Re: LSM Joining Case Test - Shalini Aggarwal
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 12 May 2018 10:38:03 +0000

Will interview him in 5 minutes

Sent from my iPhone

On 12 May 2018, at 16:04, Shalini Aggarwal <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shalini Aggarwal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9654681019
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have selected this blurb 2 because this has answered almost all the questions asked by the buyer in the query. In first question, the buyer had asked as when he will receive the ticket, to that question, blurb 2 has the answer that he will receive the ticket in the week of the event and he can also download e-ticket and print if he had purchased the same. It also mentions that the buyer can always track his order(if he purchased e-ticket) in the purchases section. The buyer was travelling to the event in two days( though the event is in one week), so his second question was if he can get tickets delivered to his hotel. The blurb chosen has the answer to this buyer's query by asking him to provide his departure date of the event and his travel address so that his tickets will be shipped to his hotel which he wanted. Apart from them, blurb 2 has also mentioned some steps for customer service representative to follow to ensure the timely and confirmed delivery of ticket to the buyer's address which is also very beneficial and good interest of the buyer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The difference between good and great customer service is as follows :

1. In great customer service experience, the initial warm and respectful greeting for the customer as he calls the customer service center really makes the customer feel great and assured that his query will get resolved where as in good customer service, because of absence of the warm initial greeting, customer may not feel that good.

2.  In great customer service, the resolution and answering of all the queries of customer and leaving him completely satisfied makes the customer feel great , while in good customer service, he might think to call back again for answers of some of the same questions again

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