Subject: German Language Test - Muzaffar Ali
From: Muzaffar Ali <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 12 May 2018 05:55:57 -0400

| | Foreign Language Screening Test

Name | Muzaffar Ali
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation i will directly contact the delivery boy and explain to him all situation which mistakenly by me. I will give him the right adress and say him to deliver the as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello Sir/ Mam,

My name is Muzaffar Ali and belong from Muzaffarpur Bihar. My father name is Lt. Ashraf Ali. I have done my M.com as well as two years diploma in German Language from Delhi university. Aftar that i have joined the Concentrix Gurgaon in october 2016. Since then I working there as customer care executive in German Language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Nur Kundenzufriedenheit ist gute Service und wenn Kunde fuer den Service sagt, wow dann das ist tolle Kundendiesnst.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin korrekt Kandidat fuer diese Stellung, weil ich 1,5 Jahre Erfahrung in Kundendienst habe.

Ich gehe an Kunde zuferiede Loesung unter beschraenkung der Firma.

Ich arbeite alle werk unter beschraenkung der Zeit.

Ich handle all Kunde, wie ein Freund ist.

Ich handle alle Frage des Kunde.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Neu Delhi ist sehr schene Stadt von Indien. Es ist auch Hauptstaat von Indien. Neu Delhi liegt am Ufer des Yamuna. In Neu Delhi gibt es so viele Sehenwuerdigkeiten z.B. Red Fort, Kutub Minar, Lotus Temple, Akshardham Mandir, Jama Masjid. Red Fort und Jama Majid wurden von Sahjahaan gebautet. Lotus Temple liegt nah der Kalka jee Mandir. Kalka Jee Mandir ist auch sehr schoen Mandir in Delhi. So viele Leute kommen hier Gott zu bieten. Hier gibst ist so viele Hautmarkt in Delhi z.B Lajpat Nagar Market, Saket, Noida Atta Market. So viele kommen zu dem Markt und kaufen so viele Dinge vom Markt. Neu Delhi ist nicht nur bekannt fuer Sehenwuerdigkeiten und Markt sondern auch Alphabetirugsrate. Die Alphabetirungsrate von Delhi ist 90 prozent. Die Leute von Delhi ist sehr sympathis und hilfbereit.

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