Subject: Re: LSM Joining Case Test - Atul Tyagi
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 12 May 2018 09:21:17 +0000

Below average but calling to talk

Sent from my iPhone

On 12 May 2018, at 14:46, Atul Tyagi <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Atul  Tyagi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8630748050
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I choose that blurb as it seems to give a satisfactory answer to the customer and make him confident that he will receive the ticket on time and at right address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is that by which you can provide the little bit satisfactory support to the customer, where as, in great customer service you need to provide accurate information to the customer.

In great customer service you need to have follow - ups with customer and your team to resolve the query or issue of the customer as soon as possible rather than in good one you need to provide info. regarding the status of process when customer ask.

Great customer service is that where you can resolve the customer issue within approx 48 hrs or within 24 hrs. In good customer service you can resolve the issue without time bounding.

In great customer service you have to provide immediate response to the customer and make him satisfied with your answers and resolve his issue ASAP. While in good customer service you can take some time to resolve the issue.

You can edit this submission<https://www.jotform.com/edit/4019258034612325728?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.