Subject: Re: LSM Joining Case Test - supriya sharma
From: supriya sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 11 May 2018 07:00:58 -0400

| | LSM Joining Case Test

Name | supriya sharma
E-mail | [email-masked]
Phone Number | (91) 8800155897
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | (blurb 4)In this everything is there. we already mentioned everything what we need from the customer. most important thing is that we know how to delight a customer.we should mention a price details also in email so may be that will helps to customer to get everything because I think the meaning of customer satisfaction is that where customer call us only for 1 or 2 times not more than actually we knows what they want and we are here to provide a best services for our customer. if there will be a escalation from the seller side or from our side then we should handle the customer in a polite way first we should listen the customer then we should provide a resolution.because we can't sympathize a customer but we can emphathize our customer we should ensure him/her that we will improve our services. c'est tout.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | according to me good customer service for example some guest call us with a escalation and we listen her/him but we took lots of time to resolve his/her case. customer got the resolution but he/she was not satisfied with our timing of services. If in the same case customer call us and we takes a polite call and we follow the customer and in short time we resolved the issue. then customer will be happy with our services.then we refer our services to his or her friends too. this is called spread the business with great customer services.if customer back to us with smile then actually we provides them great customer services.

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