Subject: Re: LSM Joining Case Test - Vishvajit Singh
From: Vishvajit Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 11 May 2018 06:25:40 -0400

| | LSM Joining Case Test

Name | Vishvajit Singh
E-mail | [email-masked]
Phone Number | (+91) 8700565031
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The customer service representative attitude was positive and he ensured the customer that they are monitoring and communicating with  the seller for his order to deliver on time. Customer service representative approach was customer centric and  closing was good.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means to ensure that customer is satisfied with the services but great customer service means to go extra mile for customer satisfaction. Good customer service is about helping the customer as per the protocols but great customer service is where we put our self in customer shoe and relate our-self with his problem and ensure that he will never need to comeback with the same problem again. Good customer service where we just hear the customer and then help him. Great customer service where we attentively listen customer issues and then figure out what actually he wants. Great customer service means to make your customer feel delightful with our services.

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