Subject: Re: LSM Joining Case Test - sharad kumar
From: sharad kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 11 May 2018 05:53:36 -0400

| | LSM Joining Case Test

Name | sharad kumar
E-mail | [email-masked]
Phone Number | (91) 9457234481
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected 4 option because customer is about to move into a hotel for the even. Therefore, I have requested to customer to change the address first because the parcel is always sent to the registered address. Once the parcel is received, customer can change the address via registered website. Moreover, customer can track the order as well. Hence it is not permanent address. Therefore, asked someone to collect the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In layman language, customer service is to serve the customer. There are lot of ways like physical, telephonic, e-mail and many more.

If you resolve the customer's query then it is good customer service.

But if you give additional information along with the solution. That is a great customer service.

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