Subject: Re: LSM Joining Case Test - Shweta Singh
From: Shweta Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 11 May 2018 05:37:18 -0400

| | LSM Joining Case Test

Name | Shweta  Singh
E-mail | [email-masked]
Phone Number | (0121) 9582906791
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the correct answer as the customer is travelling in 2 days and the customer is also requesting to deliver the tickets to the hotel address. We have to provide 100% customer service to our customer while taking care of our company's policies. Customer satisfaction is the main motive for any company.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just doing your job and solving the customer's queries while Great customer service is taking extra efforts to resolve the customer's issue and to make sure that all his queries are resolved on time.

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