Subject: Re: LSM Joining Case Test - Chetan Gupta
From: Chetan Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 11 May 2018 03:37:50 -0400

| | LSM Joining Case Test

Name | Chetan  Gupta
E-mail | [email-masked]
Phone Number | (91) 7011716388
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Yes this option blurb 4 is the correct ans because is this option customer gets his ticket on the time of event. Thats,why we take customers address like XYZ with hotel name and also gave one more option if customer wanted to change his delivery address so he can do it ...if customer changed his delivery address  the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services customer also will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
if customer calls us again n again time and customer is very irradiated so first a fall we need to came down the customer understand the customer query and gave the complete solution that is the good customer service

Great customer service
if customer call us first time ever in his or her life wanted to take customer care experience and if customer ask anything regarding product or process or if we can give the complete solution in a one go so customer only says that
i had a great customer care experience with the XYZ caller name and i wanted to appreciate to him or her.

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