Subject: International Order - Refund Process
From: Pritish Nandi <[email-masked]>
To: Ashish Kumar <[email-masked]>
Cc: bombshell <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 11 May 2018 05:56:05 +0530 (IST)

Hi Ashish, 

Why did you even attempt to refund this customer who had an order from Global E platform. I have updated all personally that for the time being we would not do any refunds on any order starting with GE numbers and would escalate to Chris. Also posted this in slack however still you went ahead and refunded this customer from Shopify. This is incorrect as he would never get the refund as the payment is taken by Global E and in there platform, not from Shopify. Please never do refund for GE order not even partial refund and always escalate to Chris. 

@all - Please for any refunds for international orders starting from GE escalate to Chris. We have not been explained the procedure of refund and until then this should not be attempted. 

Regards, 
Pritish Nandi