Subject: Fwd: [Slack] Notifications from the other workspace for May 8th, 2018 at 7:41 PM
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "Pritish Nandi[LSM]" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 10 May 2018 18:19:10 +0000

Hi guys,

I had forwarded this message from Chris to everyone. At first he said that we should call global e but then he added another message where he clarified that escalations should be done via emails to service@.. only if you don’t get any response from there, should you consult your manager and then escalate to level 2.

What is the confusion then? Why are you guys calling them for every little thing? Please ask whatever questions you have but please read and follow instructions carefully.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: "Slack" <[email-masked]<mailto:[email-masked]>>
Date: 8 May 2018 at 19:41:42 GMT+5:30
To: [email-masked]<mailto:[email-masked]>
Subject: [Slack] Notifications from the other workspace for May 8th, 2018 at 7:41 PM
Reply-To: [email-masked]<mailto:[email-masked]>

[https://bombshell-team.slack.com/x-151744980416-360205900546/img/email/slack_logo.png]<https://www.slack.com>

Hi dee,

You have a new mention from the other workspace (bombshell-team.slack.com<https://bombshell-team.slack.com/x-151744980416-360205900546/>).

________________________________
mpdm-danielle--dee--chris--pritish-1<https://bombshell-team.slack.com/x-151744980416-360205900546/archives/G944P63C6/p1525786541000014> View in the archives<https://bombshell-team.slack.com/x-151744980416-360205900546/archives/G944P63C6/p1525786541000014>
[https://secure.gravatar.com/avatar/fd387de1a56829b00e051558e1fef7c7.jpg?s=72&d=https%3A%2F%2Fa.slack-edge.com%2F66f9%2Fimg%2Favatars%2Fava_0008-72.png]<https://bombshell-team.slack.com/x-151744980416-360205900546/team/U4G5SHEDT>
chris<https://bombshell-team.slack.com/x-151744980416-360205900546/team/U4G5SHEDT> 7:05 PM, May 8th <https://bombshell-team.slack.com/x-151744980416-360205900546/archives/G944P63C6/p1525786541000014>
Please remember that you must call global E during business hours in Israel for assistance. Please tell all agents this
Hi Chris,

Escalations should be sent over to us at [email-masked]<mailto:[email-masked]>

One of the agents on duty will respond.

Our team currently works 6 days a week from 7am-7pm UK time

General Enquiries

CS Agents

Email: [email-masked]<mailto:[email-masked]>
Phone: +44 203 129 6668
Escalation Level 1
CS Team Leaders
Email: [email-masked]<mailto:[email-masked]>
Phone: +44 203 129 6668
Escalation Level 2

CS Manager
Email: [email-masked]<mailto:[email-masked]>
Phone: +44 203 129 6805
Escalation Level 3

Director of CS
Email: [email-masked]<mailto:[email-masked]>
Phone: (1) 646 503 1181

If there’s something very urgent outside hours, you can call my direct line – but this is not to be given out to customers!

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