Subject: Bombshell feedback
From: Pritish Nandi <[email-masked]>
To: bombshell <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 10 May 2018 23:34:55 +0530 (IST)

Hi Team, 

Some feedback on Bombshell chat's 

Chat ID: P8G8AHV25R - Ashish - 

Please use proper sentences. You stated - "Firstly I would like to tell you that" which is not a very polite sentence. That sentence may be taken otherwise by the customer and they may think you are rude to them. You may use - "For your first question - Usually our leggings runs a little large in sizes and for your second question - Yes there is always a difference in the sizing of Small and Extra Small. The fitting would be different for both and them and if you are not choosing the correct size you may get it very tight or loose. Let me know your height and weight measurements and I would be able to help with correct sizing." 

    * Chat ID: P8H8PHZKZZ 

Chat ID: P8H8PHZKZZ - Ashish - 

You need to check your responses before you send them. Customer asked if the leggings are see though and you said " Yes, our leggings are see through" which you corrected later on however the customer did not have much confidence in you. Also your explanation in the chat was quire poor. Please be careful. 

    * Chat ID: P8J8SI26UA 
Chat ID: P8J8SI26UA - Ashish - 

You did not do great to explain customer how to wash them. You should have started your statement that " Our leggings do not bleed however we would recommend them to wash seperately from all other clothings and also Hand wash is recommended. Also for more information please check the link which have details answers about washing - https://www.bombshellsportswear.com/pages/garment-care 

Regards, 
Pritish Nandi