Subject: Japanese Language Test - Ritu shealy
From: Ritu shealy <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 10 May 2018 08:41:58 -0400

| | Foreign Language Screening Test

Name | Ritu shealy
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First i need to apologize the customer for the mistakenly  added his wrong address and kept waiting him so long.
Hi good evening sir sorry for the mistake what i did and i really sorry for wasting your precious time. can you please again tell me your correct address so i would deliver your order at your place as soon as possible. I will give you a complimentary small pan pizza and soft drink with your order absolutely free its just because wasting your time. And i will make sure it will not happen again in future. Have a Good evening Sir.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hi my name is Ritu. I am from delhi. Regarding my educational background i did my schooling in 2012 from SKV school and i completed my graduation from DU SOL in 2015 and with graduation i was learning Japanese language. I have learn this foreign language around 3 years. I have completed N3 level in Japanese. Now i m working in LSM India Japanese profile in backend process  and its going to be complete 1 year next month.  As far as my family is consult my father is doing job. My mother is house wife and my younger brother is doing job in DDFS.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

1）上手サービスはお客様の注文は時間通りに配信するは必要でございます。その他素晴らしいサービスはお客様の注文は時間通りに配信するだけではなくてお客様と良い関係を維持するを必要でございます。

2）上手サービスはお客様の問題をしていますでもお客様は我々の回答と満足していません。その他素晴らしいサービスはお客様の問題を解決すると満足させるでしょう。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1）私は良いリスナーですから、私はお客様サービスの仕事に良いです。
2) 仕事経験がありますからお客様を満足させる必要がある。
3）私は彼に最高のサービスを提供する。
4)  私は良いお客様関係を維持する方法を知っている。
5)  私は自信を持ってお客様を扱っています。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | インドには色々な町が有ります。私はkeralaに一回行きたいです。Kerala しはきれいと緑なしで御座います。この都市には汚染はありません。多くの滝があります。ほとんどの時間あめが降っています。Kerala しは神の国と呼ばれています。keralaには南インド人は生きている。南インドのご飯は好きです。ドサーワダーと色々な食品が有ります。多くの湖がある。我々はまた、ボートをすることができます。多くビーチも有ります。ビーチに色々なすることができます。家族と一回行きたいしたいです。すてきな町です。

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