Subject: Re: LSM Joining Case Test - Ghanashyam Gogoi
From: Ghanashyam Gogoi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 10 May 2018 06:48:43 -0400

| | LSM Joining Case Test

Name | Ghanashyam Gogoi
E-mail | [email-masked]
Phone Number | (011) 9717062798
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select blurb 1 as in this blurb, the customer service executive is pacifying the customer by saying that, I have just looked into your order, we are closely monitoring your purchase of tickets, kindly reach out to us if the address is correct etc. The customer will be happy and delighted to avail the next purchase also from this company. Instant replies specifically to all queries asked by the customer is a must and is followed by the CSE in blurb 1. But, in blurb 2,3,4,5 the CSE is trying to delay the process of information sharing with the customer, so the latter will obviously be unhappy. The CSE is also asking for further details which is really a worrisome task for the customer as he is going to leave in 2 days.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between a good and a great customer service are:
A good customer service means providing right and quick solutions to customers which are limited, i.e give what is asked. A great customer service focuses on the core aspects of delivering right services in right time along with further value to customers, like solutions for future errors, or how to maximize the customer satisfaction etc. A great customer service also focuses on retaining the customers at hand and also promotion techniques to gain new customers. So, the main concern for a great customer service is thinking of the issue at hand and also for the future to create delighted customers.

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