Subject: Re: LSM Joining Case Test - shivangi kushwaha
From: shivangi kushwaha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 10 May 2018 05:35:27 -0400

| | LSM Joining Case Test

Name | shivangi kushwaha
E-mail | [email-masked]
Phone Number | (201301) 9582479570
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | blurb 3 as customer executive has shown d empathy and understood the customer and has also not asked anything but asked only for patience

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

listening customer query properly
not interuppting when customer is speaking
showing empathy so that customer feels that you are treating his query as yours.
apologizing when the issue customer is facing is from your side
explaining the customer properly why that thing happen
provide 100 percent resolution to d customer so that he do not call us back for the same query
at last doing the things in best possible manner so that customer query get resolve nd again followup with the customer to know his/her query has been resolve in best possible manner or not .

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