Subject: Re: LSM Joining Case Test - Amit Kumar
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 10 May 2018 08:46:30 +0000

Will interview in 5-7 minutes

Sent from my iPhone

On 10 May 2018, at 14:09, Amit Kumar <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Amit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8802811976
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Customer is asking about the ticket deliver to the address of hotel, we respond to the customer with blurb 2 because we address him/her to go for e-tickets so that it could be more convenient to him/her with instant tickets on mail or phone and for asking about the delivery of tickets to hotel we are ensuring the address to deliver the ticket to the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is like revert back with exact answer of the customer's query.
Great customer service is to provide all required or additional information to concerned query of customer which is relevant to the query with the exact answer to the customer's question.

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