Subject: French Language Test - NGONGO NTAMBWE MERVEIL
From: NGONGO NTAMBWE MERVEIL <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 10 May 2018 03:30:41 -0400

| | Foreign Language Screening Test

Name | NGONGO NTAMBWE MERVEIL
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

The following situation is very common in home delivery product ,but in such case me as person working on the Pizza Hut as a phone order executive will proceed as fallow:
1-Present a sincere apology to the costumer.
2-Inform him that there have been a technical mistake and ask him to confirm the order number.
3-To confirm the address from him and ensure immediate execution within 15 minutes.
these 3 steps are the ones I can follow to proceed in such situation a phone order executor in Pizza Hut.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is NGONGO NTAMBWE MERVEIL, born in 1996 I played basketball for two and half year in college and was a Mathematics and physics student ( I got my diploma in 2014 in science ).
I went to the school of management school for one years and then I went to Stratford University USA :there I study Digital marketing and management for one and half year , then I join New Horizon New Delhi computer science institute where i study A+,N+ and CCNA,..
Then I join Sharda University India greater noida where I am pursuing BBA in Entrepreneurship as a specialization.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The main difference between Good and GREAT is clearly in the assonance ,but in my own language good costumer service is a normal p[person satisfaction with a normal level( let say air tel costumer service in India in great , but sharda university facility office dealing with the costumer is good but not great : here is why - Airtel costumer service has a immediate response to a query present by costumer ( last time I had a problem with my land line connection ; first they troubleshoot over the phone immediately and then after it didn't work , they send an engineer immediately within 3 to 4 hours and problem solve , no payment and no charge), but sharda university costumer service is good but not great they treat costumer like beggar
of their service and treat them with no respect and thus they end up solving problem but they will take time like you need them the most then thy need you. In such way is my difference between good and great costumer service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I am a entrepreneur, building audience online is my task and maintain continuous contact with costumer means follower in my cases was my primordial task.
Building teams and team management also is my major key to success.
A good costumer relationship ensure growth of the business , because costumer are needed (with no costumer there is no sell and no sells lead to the end of business).

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I traveled in various cities of my town the last trip I remember is my two month holiday in Kinshasa the capital city of THE REPUBLIC DEMOCRATIC OF CONGO :it was amazing with all the family members I ever met and new culture, it was really amazing to see one part of the country with a total different culture.
we use to go to office in the morning not for work but for some personal visit , then at lunch time we use to go have food in a nearest place and at 3 pm we use to go to my young brothers school to pent time with them before going home: these were routine of my vocation in Kinshasa ( I know you think it is boring : but on weekend we use to go out every weekend and have great time together with the family), what I liked the most was the driver he was so cooperative with us.

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