Subject: Re: LSM Joining Case Test - Mohit sharma
From: Mohit sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 9 May 2018 05:45:06 -0400

| | LSM Joining Case Test

Name | Mohit sharma
E-mail | [email-masked]
Phone Number | (91) 8130115956
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the Blurb 4 , we ensure to customer to get the tickets on the new address(As requested by customer for the hotel address). and we assure to customer to get her tickets asap with the help of seller.
We guide her to track the ticket online also and to inform the local staff to except a delivery at the new address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per my understanding, Good services means to provide the resolution of the customer's query and satisfy him/her with the answer.
And Great customer service means to provide the resolution of the customer's query and inform/guide them to use the services and provide the support to build repo with customer. because customer will get services from many of the service providers but if we provide the services along with great customer satisfaction only then we can retain to customer to work with us. Great customer services also involve various aspects like provide the resolution in crisp and clear instructions and within given deadline with great accuracy of the the information.
This also bring more business for the company when we provide the provide the support beyond the expectations.

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